A government training programme's Remote Teaching Systems Training Programme needed a structured intake process — one that could qualify participants consistently, rank them by readiness, and begin onboarding automatically, without a staff member manually reviewing each application.
The existing process was ad-hoc. There was no standard qualification criteria, no scoring system, and no automated follow-up. As programme volume grew, the process couldn't scale.
The programme now has a consistent, documented intake process that can handle increasing application volume without additional staff. Participants receive clear, timely communication based on their qualification outcome. The team has a system they can operate and hand to new staff — not a process that lives only in one person's head.
The SLA documentation ensures the system outlasts the project.
We've built scalable qualification systems for public sector programmes. Let's talk about yours.
Book a consultation →